Ever since the transition from Disney Plus Hotstar to JioHotstar, users have been hoping for improved features, a fresh interface, and smoother access to premium sports and entertainment. But instead of excitement, thousands of users are finding themselves stuck in a loop of frustration. A major playback glitch is currently affecting long-form content on the platform, forcing videos to abruptly restart every 20 minutes, often right from the beginning.
This is not just a small error or a one-off incident. Viewers are struggling to enjoy movies, web series, and especially live matches without facing a sudden restart. Whether you are on high-speed Wi-Fi or using strong mobile data, the issue still appears, making it clear that this is not a connectivity problem.
What makes the situation worse is the absence of any official explanation or fix from the platform. The app reloads the stream as if it has timed out or refreshed itself, hinting at an internal bug related to playback memory or poor session handling. Every time it happens, viewers lose their position in the video and are left scrambling to find where they left off.
For a platform that holds major cricket rights and offers big-ticket originals, such instability is a serious problem. JioHotstar was expected to raise the bar in Indian OTT streaming, but instead, it is struggling to deliver a basic uninterrupted experience.
Users who subscribed with the hope of premium service are now questioning whether the platform is ready for the scale it claims to handle.
This issue could have been avoided with better testing before rollout. A bug this disruptive suggests that quality checks may have been rushed in the race to rebrand and launch under the Jio name. The 20-minute reset has already triggered strong reactions online, with frustrated subscribers tagging Jio and Hotstar repeatedly on social media with no clear response.
If left unresolved, this bug could severely damage user trust, especially among sports fans who rely on stable live streaming. In a space as competitive as Indian OTT, viewer loyalty is hard to earn and very easy to lose. JioHotstar needs to act fast, acknowledge the issue publicly, and roll out a fix before this glitch becomes a full-blown crisis.
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